For Indian customers

Exchange and returns are available in case of a defect or incorrect item only. You can place a return within 48 hours of your delivered order. Items must be in original condition with all the tags intact. Pick up within India is free. For more details please refer to our Return & Exchange Policy.

For International customers

Exchange and returns are available in case of a defect or incorrect item only. You can place a return within 5 days of your delivered order. Items must be in original condition with all the tags intact. There is no pickup outside India — you have to courier it to us. For more details please refer to our Return & Exchange Policy.

For Indian Customers :

Product Prices displayed are inclusive of all taxes and duties.

For International Customers :

For customers outside India, we genuinely care about your experience and want to ensure transparency. Hence, it is important to note that the price provided does not include duties. Any additional costs such as import duties, custom fees, or local taxes are the responsibility of the customer only and should be paid separately.

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Availability

We offer video calling/facetime for premium styles only.

We offer both Readymade Sizes and Custom Measurements. Choose your preferred fit at checkout—whether you prefer the convenience of standard sizes or the bespoke elegance of a tailored ensemble.

Once you select “Custom Measurements” while placing your order, you will be guided to a form where you can enter your detailed sizing. If you need assistance, our team is happy to help you measure correctly.

Our handcrafted pieces typically require 10–14 business days for production. Once shipped, delivery time varies by region (usually 3–7 business days internationally).

We recommend dry cleaning only to preserve the fine craftsmanship, fabrics, and embellishments. Each piece includes a care label for your convenience.

We provide three options that are – Semi-stitched, Readymade sizes & Custom measurements.

We accept Visa, Mastercard, Rupay, ApplePay and regional wallets. All transactions are secure and encrypted for your protection.

COD is currently unavailable, only prepaid payment is accepted.

Once your order has been dispatched, you will receive a tracking link via email or SMS, where you can monitor your shipment’s journey in real time.

Yes, each Ethniqlo garment is handcrafted in India using traditional techniques by skilled artisans. We are committed to responsible craftsmanship, ethical sourcing, and preserving cultural heritage.